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Draft — pending legal review. This document is a pre-launch draft and will be finalized by counsel before SFH launches. Bracketed items are placeholders.

Privacy Policy

Effective October 20, 2026

What personal information ShopFromHome collects, how we use and share it, and the choices and rights you have.

The short version

  • We collect what we need to run a local marketplace: your account, addresses, orders, messages, and — for drivers — location while delivering.
  • Sellers see what they need to fulfill your order; drivers see your exact drop-off address only after accepting your delivery.
  • Card payments are handled by Stripe. We never see or store your full card number.
  • We do not sell your personal information or share it for cross-context behavioral advertising.
  • You can access, correct or delete your data. Email privacy@shopfromhome.app.

This summary is for convenience. The full text below is what applies.

1. Scope

This Privacy Policy explains how [SFH LEGAL ENTITY NAME, e.g. ShopFromHome, Inc.] (“SFH”, “we”) handles personal information when you use the ShopFromHome apps, the SFH Driver app, our websites and related services. It applies to buyers, sellers, drivers and visitors.

2. Information we collect

You give us:

  • Account details: name, email, phone number, password (stored hashed by our authentication provider), profile photo.
  • Delivery addresses and instructions you save.
  • Order details: items, notes, fulfillment choice, reviews and ratings.
  • Seller information: business and store name, contact details, store address, photos, product listings, opening hours, and payout details when payouts are enabled.
  • Driver information: vehicle type and plate, city, and documents you upload for verification (such as a driver’s license), stored in a private, access-controlled bucket.
  • Communications: support tickets, dispute messages and reports you send us.

Collected automatically:

  • Location: for buyers, approximate or precise location only if you allow it, to show nearby makers. For drivers, precise location while online or on an active delivery, to offer nearby jobs, navigate, and show the buyer the delivery’s progress.
  • Delivery photos: proof-of-delivery photos taken by drivers at drop-off.
  • Device and usage data: app version, device type, operating system, crash logs, and basic interaction data used to keep the service secure and working.

From others: payment status from our payment processor (not your full card number); information other users provide about you (for example a review or a report).

3. How we use information

  • To provide the marketplace: create accounts, show stores, process orders, arrange delivery or pickup, and send order updates.
  • To process payments, payouts, refunds and fees.
  • To provide support and resolve disputes.
  • To keep the platform safe: verify sellers and drivers, prevent fraud and abuse, review reports, and enforce our terms (including strikes, suspensions and bans).
  • To improve and develop features, and to produce aggregated analytics (including analytics for Plus sellers about their own store, which never identify individual buyers beyond what the seller already sees in orders).
  • To comply with legal obligations and respond to lawful requests.
  • To send service messages and, with your consent where required, marketing — which you can opt out of at any time.

4. How we share information

  • With sellers: your name, order details and notes, and — for delivery or pickup — the information needed to fulfill the order.
  • With drivers: before acceptance, only the pickup location and the approximate drop-off area; after acceptance, your name, phone number, exact drop-off address and instructions.
  • With buyers: a seller’s store information and pickup address; your driver’s first name and live progress while your order is on the way.
  • With service providers who process data on our behalf under contract: hosting and database (Supabase), payment processing (Stripe), app delivery and notifications, email, mapping and analytics.
  • For legal and safety reasons: to comply with law, respond to valid legal process, protect the rights, property and safety of SFH, our users or the public, and in connection with a merger, acquisition or sale of assets.

We do not sell personal information, and we do not share it for cross-context behavioral advertising.

5. Retention

We keep personal information as long as your account is active and as needed to provide the service. After you delete your account we delete or de-identify personal information, except records we must keep for legal, tax, accounting, safety, dispute or fraud-prevention purposes (for example order and payment records, and moderation records), which we keep only as long as necessary.

6. Security

We use technical and organizational safeguards including encryption in transit, row-level access controls on every database table, private storage for sensitive documents, and least-privilege access for staff. No system is perfectly secure; please use a strong, unique password and tell us right away if you suspect unauthorized access.

7. Your choices and rights

You can update your profile and addresses in the app, turn location access off in your device settings, and opt out of marketing messages. You can ask us to access, correct, delete or provide a copy of your personal information by emailing privacy@shopfromhome.app. We will verify your request and respond within the time required by law. We will not discriminate against you for exercising your rights.

California residents: you have the rights described in the California Consumer Privacy Act as amended (CCPA/CPRA), including to know, delete, correct, and opt out of sale or sharing (we do neither) and to limit use of sensitive personal information (we use precise driver location and driver-license documents only to provide and secure the service). You may use an authorized agent. Residents of other states with privacy laws have similar rights, which we honor.

8. Children

The Platform is not directed to children and accounts require users to be 18 or older. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

9. Website cookies

Our marketing website uses only cookies and similar technologies that are necessary for it to function and to measure aggregate traffic. The admin portal uses an authentication cookie for signed-in staff.

10. Changes and contact

We may update this policy and will notify you of material changes in the app or by email. Questions or requests: privacy@shopfromhome.app · [SFH LEGAL ENTITY NAME, e.g. ShopFromHome, Inc.], [REGISTERED BUSINESS ADDRESS].